Responsibilities:
What do you need to succeed?
- As part of this position, required to provide escalation and mentoring to Junior Analyst level team members on an ongoing basis.
- Escalation skill responsible for proactively supporting the Junior Analyst members. Empowering them to resolve current issues and develop coping strategies for the future. Provide a healthy and trusting relationship via clear communication and setting appropriate professional boundaries.
- Support and encourage the professional and technical development of the Junior Analyst members. Provide active guidance to assist in achieving their goals. Offer a fresh perspective and independent point of view, while guiding a process that fosters growth and educational development of the Junior Analyst members.
- Build and maintain productive relationships within COMPANY, the Infrastructure Technology Outsourcing (ITO) supplier, and other suppliers to enable the objectives of their towers to be fully realized.
- Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers
- Directing, tracking, and oversight of day-to-day operations in their towers
- Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
- Collaborates with the Infrastructure Architecture, Operations, Project Management, and Application teams to properly forecast future demand and drive the appropriate actions to fulfill these needs.
- Drive a service-oriented culture across all activities
- Provide support and oversight as necessary for Disaster Recovery and Business Continuity activities for their tower
- Develop and maintain a comprehensive set of Knowledge Artifacts for their tower, such as documentation, technical standards, operational procedures, workarounds, and technical drawings
- Ensures adherence to enterprise IT policies and procedures
- Oversight of escalations related to incident management and service requests
- Problem management and root cause analysis
- Planning & execution of change management activities
- Adherence to COMPANY policies, procedures, and technical standards
- Provide support for IT and Business project activities
- Performs other duties as assigned
- Works under supervision with moderate latitude for the use of initiative and independent judgment.
- Work outside of regular hours / BAU rotation will be required
Technology Specific Job Responsibilities:
- Expert knowledge AD / Azure
- Creating, modifying, deletion of GPOs
- Creating, modifying, deletion user / group administration
- Creating, modifying, deletion powershell scripting
- SHA2 Certificates (design, cleanup)
- Share and corporate drive structure and permissions
- DNS, DFS, and DHCP
- SSO
- Support, troubleshooting, reporting on MFA
- ADConnect synchronization
- Azure Roles assignment
- Active Directory privilege assignments
- Creating, modifying, deletion conditional Access Policies
- On Prem Domain Controllers architecture
- Cloud Azure architecture
- Ability to identify issues and resolve
- Creating, modifying, deletion of domain trusts
- Strong AD / Azure
- AD / Azure design skills
- L3 troubleshooting
- Working knowledge of UWM polices a plus
- Scripting in VB a plus
- Skills in these disciplines
- Certificate Knowledge
- Design/building/implementingof Active Directory
- Strong working knowledge of Powershell commands/scripting
- VBScript experience a plus
- Strong working knowledge of group policies, DNS (monitoring, configuration and management), and IIS
- Strong working knowledge of domain trusts
- Strong knowledge of Operational Units management
- Strong knowledge of file and print systems
- Strong knowledge and ability to troubleshoot DFS
- DFS namespaces
- DFS replication
- Strong knowledge of DHCP
- Strong knowledge of DNS
- Recommendations for system improvements/automation/optimization
- Strong knowledge of replication and configuration
- Working knowledge of ADFS a plus
- Escalation point for L1/L2/L3 team members
- Develop and maintain comprehensive documentation
- Create and maintain new and existing baselines, technical drawings
Qualifications and Education Requirements
- Bachelor’s degree in Computer Science, Business, IT or related field or equivalent military experience
- MCSE or MCITP a plus
- 6+ years’ experience in Active Directory and Azure
- Ideally the candidate should possess:
- A working knowledge of ITIL
- 1 or more relevant certifications
- 6+ years or more experience working in an enterprise environment or relevant military experience
Relevant technology experience includes:
- Active Directory, Azure
- Managing cloud workloads on Microsoft’s data platforms including Azure
- Designing, delivering, and supporting large scale and highly available data platforms including clustering, replication, log shipping, and mirroring
- Performance monitoring, tuning, reporting, and troubleshooting techniques
Desired Skills
The successful candidate will possess the following:
- Strong scripting skills of Windows Powershell
- Excellent oral and written communications
- Excellent customer service skills
- Candidate should possess the following abilities:
- Manage multiple and competing priorities
- Identify problems, evaluate alternatives, negotiate, and drive solution implementation
- Work collaboratively and cooperatively with diverse geographical and cultural groups
- Provide functional leadership and influencing positive outcomes
- Establish effective working relationships with staff at all levels, providers, and stakeholders
- Make timely and effective decisions regarding support operations
- Understand and align operations and support strategies according to business needs
- Interpret data and develop effective operating procedures
- Organize and present information effectively
- Be proactive and take initiative and follow through
- Manage multiple projects of varying complexity
- Define problems, collect data, establish facts, and draw valid conclusions
- Skills in these disciplines
- Certificate Knowledge
- Design/building/implementing of Active Directory
- Strong working knowledge of Powershell commands/scripting
- VBScript experience a plus
- Strong working knowledge of group policies, DNS (monitoring, configuration and management), and IIS
- Strong working knowledge of domain trusts
- Strong knowledge of Operational Units management
- Strong knowledge of file and print systems
- Strong knowledge and ability to troubleshoot DFS
- DFS namespaces
- DFS replication
- Strong knowledge of DHCP
- Strong knowledge of DNS
- Recommendations for system improvements/automation/optimization
- Strong knowledge of replication and configuration
- Working knowledge of ADFS a plus
- Escalation point for L1/L2/L3 team members
- Develop and maintain comprehensive documentation
- Create and maintain new and existing baselines, technical drawings
- Working knowledge of network infrastructure and operations
- Ability to act as the primary resource with minimal supervision
- Experience with Data Center operations
- Prior experience providing production support for highly available services
- Should be well versed in Best Practices for Active Directory and Azure
Research and implement new technologies to improve the enterprise infrastructure
